Shipping policy
Thank you for choosing LULUVALORA.
We are dedicated to providing a reliable and efficient shipping experience. Please review the following policy for information regarding order processing, shipping methods, tracking, and delivery services.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Business days are Monday through Friday and exclude weekends and public holidays.
- Processing time begins after your payment has been verified.
- Once your order has been prepared for shipment, you'll receive a shipping confirmation email with your tracking information.
Shipping Options
United States
| Shipping Method | Order Value | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00–$49.99 | $10.00 |
| Free Standard Shipping | $50.00+ | FREE |
| Expedited Shipping | $0.00–$99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping costs are calculated automatically during checkout.
Order Tracking
Once your order has been dispatched, you'll receive an email containing your tracking number.
Please allow up to 48 hours for tracking information to appear after the carrier has accepted your shipment.
If you have not received a shipping confirmation email, please check your spam or junk folder before contacting us.
Order Changes & Cancellations
Because orders begin processing shortly after they are placed, we are unable to guarantee changes or cancellations once an order has been submitted.
If you need assistance, please contact our Customer Support Team as soon as possible. We'll do our best to help before your order enters fulfillment.
Shipping Address
Please ensure your shipping address is accurate and complete before placing your order.
LULUVALORA cannot be responsible for delivery issues resulting from incorrect or incomplete shipping information provided during checkout.
If a package is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.
Split Shipments
To improve fulfillment efficiency, orders containing multiple items may occasionally be shipped in separate packages.
If this occurs, you'll receive separate tracking updates for each shipment.
Customs & Import Charges
For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges that may apply in the destination country.
These fees are not included in your order total or shipping charges.
Shipping Delays
Although we strive to process every order promptly, shipping delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier service interruptions
- Customs inspections
- Public holidays
- High seasonal shipping volumes
- Force majeure events
We appreciate your patience should any unexpected delays arise.
Damaged or Missing Packages
If your package arrives damaged or if any items are missing, please contact us as soon as possible.
To help us investigate your request, please include:
- Your Order Number
- Photos of the shipping package
- Photos of the item(s)
- A brief description of the issue
Our Customer Support Team will review your case and work toward a suitable resolution.
Contact Us
If you have any questions regarding shipping or your order, we're happy to assist.
Business Information
LULUVALORA
2580 Collin McKinney Pkwy Apt 1203
McKinney, TX 75070
United States
Business Correspondence Only – Not a Return Address
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