Refund policy
At LULUVALORA, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're happy to assist with eligible returns. Please review the policy below before submitting a return request.
Return Eligibility
Returns may be requested within 30 days of the date your order is delivered.
To be eligible for a refund, returned merchandise must:
- Be unworn, unused, and unwashed.
- Be returned in its original condition.
- Have all original tags attached.
- Be free of stains, odors, makeup, perfume, pet hair, or other signs of wear.
- Be packaged securely to prevent damage during return transit.
Items that do not meet these conditions may be declined.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Final Sale items
- Clearance items marked as non-returnable
- Gift Cards
- Bodysuits
- Swimwear with the hygiene seal removed
- Underwear
- Earrings and other pierced accessories
- Beauty and cosmetic products
How to Start a Return
Before sending any merchandise back, please contact our Customer Support Team.
Please include:
- Order Number
- Full Name
- Email Address
- Item(s) you wish to return
- Reason for the return
Once your request has been reviewed, we'll provide return instructions.
Email:
studio@luluvalora.com
Return Shipping
Unless the return is due to an incorrect, damaged, or defective item, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as LULUVALORA is not responsible for packages lost during return transit.
Refunds
After your return has been received and inspected, we'll notify you of the outcome by email.
If your return is approved:
- Your refund will be issued to the original payment method.
- Original shipping charges are non-refundable unless the return is the result of our error.
- Refund processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue promptly, please provide:
- Your Order Number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
We'll review your request and provide an appropriate solution as quickly as possible.
Return Refusal
We reserve the right to refuse returns that:
- Are submitted outside the eligible return period.
- Show signs of wear, washing, or alteration.
- Are missing original tags.
- Do not comply with this Return & Refund Policy.
- Include items designated as non-returnable.
If a return cannot be accepted, the merchandise may be returned to the sender.
Contact Us
If you have any questions regarding returns or refunds, please contact our Customer Support Team.
We aim to respond to all inquiries within 24–48 business hours.
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